Refund policy

Returns and refunds

Returns apply to customers within India only. If something is not right with your order, please write to us at thekaftanshopindia@gmail.com within 24 hours of receiving it, quoting your order number.

We accept returns within 24 hours of delivery. Refunds are made to your original payment method for the product value, less 25% towards fees. This deduction goes towards the high cost of reverse-pickup courier, the payment gateway charges already incurred on the order, and the handling involved in checking and restocking a returned piece.

Once you write in, we will confirm whether your pincode is serviceable for a reverse pickup. Where it is not, the piece will need to be sent back to us at your own cost, and should reach us within about 7 days of the original delivery date.

Returned pieces must be unused and unworn, with no visible signs of wear, washing, alteration, stains or odour, and returned in their original packing with all tags attached. A refund is started only once we have received the piece back and confirmed it meets these conditions; this usually takes up to about 10 days from acceptance, depending on your bank. If a returned piece is found not to meet the conditions, we are unable to refund it and will courier it back to you. Whether a returned piece is in saleable condition rests with us.

Pieces bought in person at our pop-ups and exhibitions cannot be returned or exchanged online.

Cancellations

Once an order has been placed it cannot be cancelled free of charge. To request a cancellation, write to us at thekaftanshopindia@gmail.com with your order number. If a shipping label has not yet been generated for your order, we refund the product value less 10% towards payment gateway and processing charges. Once a shipping label has been generated or the order has been dispatched, the cancellation is treated as a return and refunded less 25%, with the piece required to reach us before the refund is processed.

Size exchanges

If you need a different size rather than a refund, an exchange is usually the better option. A charge of Rs 250 per piece applies towards two-way courier and is payable before the exchange begins. Full details are on our Exchange page.

Orders outside India

We are unable to offer returns, refunds or exchanges on orders shipped outside India. If your order arrives damaged, is faulty, or is not what you ordered, please write to us at thekaftanshopindia@gmail.com within 24 hours of receiving it, with photographs, and we will do our best to help.

For full details, see our Returns and Exchange pages, or write to us at thekaftanshopindia@gmail.com.