Shipping & Delivery
We are away for a short break, so dispatch is slower than usual at the moment.
Orders placed between 15 and 20 July 2026 are expected to reach you by around 9 August 2026.
Orders placed between 21 and 30 July 2026 are expected to reach you by around 12 August 2026.
These are indicative dates and not guaranteed delivery dates. Everything else on this page applies as usual, and we will keep you updated by email.
Free standard shipping across India. Worldwide delivery with tracking on every order.
We work only with reputed courier partners so your order reaches you safely and in the best possible condition. Every piece is checked, pressed and packed by hand before it leaves us. All timelines on this page are estimates, not guarantees.
Where we ship
India
Standard orders are sent through our reputed courier partners, chosen by us based on your delivery location. If you would like your order sent faster once it leaves us, choose Bluedart Express at checkout where it is available. It is generally quicker in transit than standard shipping, particularly to metro and larger city addresses, though the time taken remains with the courier.
International
We ship to most countries. Your shipping rate is calculated at checkout based on your destination and parcel weight. Transit times vary widely and depend on the carrier and on customs clearance in your country.
How long it takes
Occasionally an order takes longer to dispatch, for example during festive or busy periods, or if a piece needs to be remade. If your order is time sensitive, please write to us before ordering and we will confirm what is possible.
Transit time depends on whether your address is a metro, urban or rural location, and on the courier's own network and schedules. These are indicative timelines based on our usual experience and are not delivery guarantees. Delays caused by the courier, weather, strikes, local restrictions, incorrect or incomplete addresses, or anything else outside our reasonable control are not something we are able to be held responsible for.
Common questions
How soon is my order dispatched?
Most orders leave us within one to two working days, and often on the same day. Every piece is individually checked and pressed before packing, so occasionally an order takes a little longer, for example during festive or busy periods, or if a piece needs to be remade. This is our usual turnaround rather than a committed one. If your order is time sensitive, write to us before ordering and we will tell you honestly what is possible.
How do I track my order?
We email you a tracking number once your parcel is handed over to the courier. Tracking is updated by the courier, not by us, so scans can sometimes lag by a day or two or sit unchanged in transit. If you have not heard from us within a few working days of ordering, write to thekaftanshopindia@gmail.com with your order number and we will look into it.
Do you offer cash on delivery?
No. All orders are prepaid. We accept UPI, cards, netbanking and wallets at checkout.
Can I change my delivery address after ordering?
Write to us at thekaftanshopindia@gmail.com with your order number and the corrected address as soon as you can. If the shipping label for your parcel has not been generated yet, we will try to change it for you. Once the label has been generated we are not able to change the address.
What if my parcel arrives damaged, or does not arrive at all?
Write to us within 24 hours of delivery with your order number and clear photographs of the outer packaging and the product. We will take it up with the courier and do our best to sort it out with you, though the outcome depends on what the courier is able to confirm at their end. If a parcel is marked delivered but you have not received it, tell us within 24 hours so we can raise it while the courier record is still open. Claims raised after 24 hours are difficult for us to pursue and we may not be able to help.
Will I have to pay customs duty on an international order?
Possibly. Import duties, taxes and clearance charges are set by your own country and are not included in what you pay us. They are payable by you. We have no way of knowing or estimating them in advance. If a parcel is held, delayed or returned to us by customs, or refused at delivery, any resulting charges are to your account. We are not able to mark parcels as gifts or declare a lower value.
What if the courier cannot deliver my parcel?
Couriers usually attempt delivery a few times before returning a parcel to us. Please make sure the address and phone number you enter at checkout are complete and correct, and that someone is available to receive the parcel. If a parcel comes back to us because the address was wrong or incomplete, because delivery was refused, or because nobody was reachable, we will contact you to arrange a fresh dispatch. Any additional courier cost for reshipping will need to be paid by you.